About orders
How to contact Fightart?
If you have any questions about our products or services, please feel free to contact us by email at [email protected]. Our team will be happy to answer your questions and assist you.
How to place an order with Fightart?
To place an order, you must create your customer account directly on our website.
This information is essential to ensure the best service and the proper preparation and delivery of the product(s) you have ordered on the website www.fight-art.fr.
To create your account, it's easy, click here.
How to place an order with Fightart?
To place an order, you must create your customer account directly on our website.
This information about you is essential to provide you with the best possible service and to ensure the proper preparation and delivery of the product(s) you order on the website www.fight-art.fr.
Creating your account is easy. Click here.
How do I find my customer account password?
Have you forgotten your password and want to retrieve it to access your customer account?
Do you simply want to change your password?
Simply click on "Forgotten password."
Customer Service will send you an email with a temporary password so you can reset it.
I represent a Club. What steps should I follow?
You can find all the information by clicking on "I AM A CLUB."
I am a store. How do I open an account?
You can find all the information by clicking on "I AM A PRO."
What payment methods are available?
You can pay for your order by credit card directly on the website www.fight-art.fr.
Simply enter your credit card number as part of a secure transaction with our designated banking partner, using high-level encryption (SSL).
Banking information is not stored on our server. For this reason, we will ask for your bank details with each new purchase to ensure data transmission security.
You can also pay for your order by PayPal by checking this option when finalizing your purchase, specifying your choice of this payment method. If you encounter any difficulties paying by credit card, please contact our Customer Service: [email protected].
Can I modify an order already placed on the website?
It is not possible to modify an order that has been fully validated and paid for.
An order placed on our website is automatically and immediately linked to our logistics department, which ensures prompt preparation and delivery.
Can I exchange a product that has already been delivered?
It is possible to exchange one product for another, for an order that has already been validated, paid for, and delivered.
If you wish to exchange it, you must initiate a return procedure.
Can I obtain a refund for an order that has already been placed?
If you wish to exercise your right of withdrawal for an order that has already been fully placed, validated, and paid for, you must initiate a return procedure.
Expeditions
How much does delivery cost for an order?
Our delivery costs depend on the weight and volume of the product ordered. They also depend on the shipping method chosen and the delivery time selected when you place your order.
Delivery costs are calculated automatically and specified when you finalize your order online.
What is the delivery time for an order?
Packages are generally shipped Monday to Friday within 2 days. Orders are shipped after full payment has been received.
Regardless of the delivery method chosen, we will send you a link to track your package online.
Shipping costs include preparation and packaging fees as well as shipping costs. Preparation fees are fixed, while shipping costs vary depending on the total weight of the package.
We recommend grouping all your items into a single order. We cannot combine two separate orders, and shipping fees apply to each order.
The boxes are sized appropriately, and your items are properly protected. Your package is shipped at your own risk, but special care is taken with fragile items.
How can I track my delivery?
Your order is tracked from its point of origin until the order is fully validated, paid for, and confirmed.
About products
How do I know if a product is available?
Simply go to the product page and select the model, size, and color of your choice. Stock levels are evaluated in real time (with a maximum delay of 24 hours).
You'll get a precise idea of the availability of the product you're looking for.
If the size is listed as "unavailable" or "available in other sizes," you can email our Customer Service team, who will inform you of the next availability date.
If you would like to be notified when a product becomes available again, send us an email to [email protected].
You will be automatically notified as soon as the product is back in stock.
What do "limited edition" products mean?
As their name suggests, these products, created in collaboration with artists, are produced in very, very limited editions, meaning limited quantities.
Therefore, it's first come, first served.
Limited-edition products are rare and exceptional items, so keep an eye out! Subscribe to the newsletter to be notified of the release of the next artistic collaboration.
How can I be notified of new product releases?
Want to maximize your chances of acquiring your next kimono or a limited-edition product?
Subscribe to our newsletter.
How can I be notified of new product releases?
Want to maximize your chances of acquiring your next kimono or a limited-edition product?
Subscribe to our newsletter.
How can I get help choosing a size or kimono?
You can use our size guide, which you'll find on each of our product presentations.
How do I care for my equipment?
Your equipment is valuable, and we recommend that you follow the care and washing instructions.